Alexa Nylon Mono

Payment Methods

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.

Available payment options may vary depending on your location, device, or browser.

When you choose PayPal, you will be redirected to PayPal to complete your payment securely. Your order will be confirmed once your payment has been authorized.

Some payments may require additional verification from your bank or card issuer. Please follow the instructions shown at checkout.

Payment Security

Payments are processed through a secure HTTPS connection using SSL encryption. Additional payment authentication may be required by your bank or card issuer.

Need Help?

For payment or order assistance, please contact us at:

hi@amoraluxa.com

Please include your order number if you are contacting us about an existing order.

Shipping to the United States is always free.

For destinations outside the United States, shipping charges may vary by country or region based on destination-specific requirements and shipping arrangements. Any applicable shipping charges are shown at checkout before payment.

Orders are processed and shipped within 1–2 business days. Tracking details will be emailed after dispatch.

Estimated delivery:
United States: 5–9 business days
United Kingdom & Germany: 6–13 business days
Canada: 6–12 business days
Australia: 7–13 business days
Most of Europe: 8–13 business days
Asia-Pacific destinations: 4–14 business days
United Arab Emirates: 6–15 business days
Hong Kong & Macau: approximately 3 business days

For destinations not listed, contact hi@amoraluxa.com.

For damaged, missing, or incorrect orders, email us with your order number and photos where applicable.

Customs duties, taxes, or other fees may also be charged by the destination country and are separate from shipping fees.

Returns & Exchanges

We stand behind every piece we create. If you're not completely satisfied with your purchase, we offer a hassle-free 30-day return and exchange policy — no complicated hoops to jump through.

How It Works

Simply contact us at hi@amoraluxa.com within 30 days of receiving your order, and our team will guide you through the process. We'll provide you with the correct return address and instructions.

Conditions

• Items must be in their original, unworn condition — free from scratches, signs of use, or alterations
• Returns must include all original packaging and any complimentary gifts received with the order
• Please use a trackable shipping method when sending items back, so we can ensure your return is received safely
• Unauthorized returns (sent without prior approval) cannot be processed

Refunds

Once we receive and inspect your return, your refund will be issued promptly to your original payment method. If a complimentary gift is not returned, its retail value will be deducted from the refund amount.

We’re here to support you before and after your order.

Our team can help with product details, compatibility, shipping, returns, and order updates.

Online chat: We aim to reply within 24 hours.
Email: hi@amoraluxa.com

For faster assistance, please include your order number. If you are asking about a product issue, photos or a brief description may also be helpful. We’ll review your message and guide you through the next steps.