Most of our packages need to arrive at the local location before we can get logistics information. Usually within 7 working days.

We will process orders within 48 hours. After the order is processed, tracking information will be available online within 7 days. This means that your shipping information will be available for online tracking within 7-9 days.

For the United States, Canada, Australia, the United Kingdom, Germany, France, Poland, Italy, Spain, the Netherlands, Belgium, Portugal, Ireland, Switzerland, Austria, Sweden, and Mexico, 99% of our shipments are handled by Local high-quality logistics provider and can be tracked on 17track.net. The shipping time is 5-14 business days.

For other countries, 95% of our shipments are handled by China Post. The shipping time is 8-18 business days.

Please enter your tracking number below. If the tracking number does not work, please contact us at hi@amoraLuxa.com.

We will process orders within 48 hours. After the order is processed, tracking information will be available online within 3 days. This means your shipping information will be available for online tracking within 1-5 days.

For the United States, Canada, Australia, the United Kingdom, Germany, France, Poland, Italy, Spain, the Netherlands, Belgium, Portugal, Ireland, Switzerland, Austria, Sweden, and Mexico, 99% of our shipments are handled by YHT and can be tracked on 17track.net. The shipping time is 5-14 business days.

For other countries, 95% of our shipments are handled by TopYou and China Post. The shipping time is 8-18 business days.

How long does the delivery take?

• Europe (most countries): 8-13 business days (Includes Netherlands, Belgium, Luxembourg, Denmark, France, Italy, Spain, Austria, Finland, Northern Ireland, Ireland, Portugal, Sweden, Czech Republic, Poland, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia)

• USA: 5-9 business days
• Germany: 6-13 business days
• United Kingdom: 6-13 business days
• Singapore: 4-8 business days
• Malaysia, Taiwan, Thailand, South Korea: 4-9 business days
• Canada: 6-12 business days
• Australia: 7-13 business days
• Philippines: 6-14 business days
• Hong Kong, Macau: 3 business days
• Vietnam, Cambodia: 7-13 business days
• UAE: 6-15 business days

What countries do you ship to?

We ship internationally. We currently ship to the following countries and are working hard to expand the coverage. Please feel free to email us if your destination is not on the list.

Countries we ship to: Australia, Austria, Andorra, Belgium, Brazil, Canada, Croatia, Czech Republic, Colombia, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Georgia, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Qatar, Russia, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, United Arab Emirates, Ukraine, Vietnam, Yemen.

What can I do if my delivery is damaged or lost?

If you encounter this problem, please contact our customer support team at hi@AmoraLuxa.com for assistance. We will investigate the issue, which may take up to 5 business days.

What should I do if I received wrong or missing merchandise?

Please contact our customer support team with photo evidence of your claim.

Do I need to pay customs or import charges?

Depending on the country we are shipping to, you may have additional import fees upon delivery. You are responsible for these additional fees. Please contact your local customs office for additional details.

Due to the strict customs inspection period from August to November, our delivery time may be 1-2 days slower than usual.

30-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping at Mewjews, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 30 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Returns and Cancellations

Before returning an item, please contact us.

Cancellations

We accept cancellations within 12 hours of placing an order. If you cancel your order, you will receive a full refund within 2-3 business days. If the item has already been shipped, the order cannot be canceled. If you wish to cancel your order, please contact us (please provide your order number or confirmation email).

30-Day Unconditional Return Guarantee on Unopened and Unused Merchandise

Unopened and unused merchandise can be returned for a full refund within 30 days of purchase for any reason. The product will be inspected at our warehouse, and the refund will be processed following this inspection. Please contact our support email for the return address. Return shipping charges must be paid in advance, and COD packages are not accepted. For warranty claims not related to quality, the purchaser is responsible for shipping costs. All goods and accessories must be in their original packaging. Returned items that are used or in poor condition will not be accepted. Please send a photo of the returned package and the tracking number to hi@AmoraLuxa.com. Otherwise, the return will not be accepted. Returns may be refused if the above requirements are not met.

Items can be returned within 15 calendar days from the shipping date. Returns due to non-quality related issues after the warranty has expired will be refused. If you wish to return an item, please contact us at hi@AmoraLuxa.com (please provide your order number and item condition).

Our customer service team will confirm the reason for the return and request photos of the product and packaging from different angles.

Please include the following in your communication:

• Order number

• Photos clearly showing the appearance of all sides of the product

• A photo showing the complete accessory set

• A photo of the original package

Please note that the 15-day warranty must meet the following requirements:

• Products and accessories in their original packaging

• Products and accessories must be free of cracks, dents, scratches, and other issues that affect the resale value

It may take up to 10 business days to process your refund after your return is received. It usually takes 7-10 business days to appear on your credit card statement. Disputed orders may take 3-6 months to resolve.

12-Month Warranty

We take responsibility for quality issues and provide a 12-month warranty for quality concerns. Any damage or misuse of the item by the purchaser will void the warranty. We will provide a replacement or refund after confirmation via hi@AmoraLuxa.com (please provide your order number and item status).

Late or Unpaid Refunds

If you haven't received your refund yet, please check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. If you have not received your refund yet, please reach out to us at hi@AmoraLuxa.com

Exceptions

The warranty does not apply to:

• Accidental abuse/damage

• Damage from natural disasters (lightning, tornadoes, hurricanes, etc.)

• Unauthorized modification/repair/disassembly or use not in accordance with official instructions or manuals

• Issues not related to quality

• Items purchased from unauthorized sellers

• Use for specific purposes that deviate from normal consumer use

• Items that have been lost/stolen/free/refunded

• If you do not have a valid proof of purchase

Contact Information

For any inquiries, assistance, or feedback, please reach out to us.

Email: hi@AmoraLuxa.com

Business hours: Monday to Friday, 9:00-18:00 (Hong Kong time)