hipping & Delivery

All orders are carefully processed and dispatched within 1–2 business days. Once shipped, you'll receive a tracking number via email so you can follow your package every step of the way.

Estimated Delivery Times

• United States: 5–9 business days
• United Kingdom & Germany: 6–13 business days
• Canada: 6–12 business days
• Australia: 7–13 business days
• Most of Europe: 8–13 business days
• Singapore: 4–8 business days
• Malaysia, Taiwan, Thailand, South Korea: 4–9 business days
• Philippines: 6–14 business days
• Vietnam & Cambodia: 7–13 business days
• UAE: 6–15 business days
• Hong Kong & Macau: 3 business days

We ship to 50+ countries worldwide. If your destination isn't listed, please reach out to us at hi@amoraluxa.com — we'll do our best to accommodate your order.

Damaged, Lost, or Incorrect Orders

Your satisfaction is our priority. If your order arrives damaged, goes missing, or contains incorrect items, please contact us at hi@amoraluxa.com with your order number and photos. We'll resolve the issue within 5 business days.

Customs & Import Duties

International shipments may be subject to local customs fees upon arrival. These charges vary by country and are determined by your local customs authority. We recommend checking with your local office for details before placing your order.

Returns & Exchanges

We stand behind every piece we create. If you're not completely satisfied with your purchase, we offer a hassle-free 30-day return and exchange policy — no complicated hoops to jump through.

How It Works

Simply contact us at hi@amoraluxa.com within 30 days of receiving your order, and our team will guide you through the process. We'll provide you with the correct return address and instructions.

Conditions

• Items must be in their original, unworn condition — free from scratches, signs of use, or alterations
• Returns must include all original packaging and any complimentary gifts received with the order
• Please use a trackable shipping method when sending items back, so we can ensure your return is received safely
• Unauthorized returns (sent without prior approval) cannot be processed

Refunds

Once we receive and inspect your return, your refund will be issued promptly to your original payment method. If a complimentary gift is not returned, its retail value will be deducted from the refund amount.

Payment Methods

We accept Visa, MasterCard, American Express, Google Pay, and Apple Pay as payment methods. You can also pay with PayPal. If you choose this option at checkout, you will be redirected to PayPal’s website to complete your payment and then returned to our website.

Once your credit card transaction is approved, the amount will be reserved immediately, and you will receive an order confirmation. If your credit card transaction is not authorized, your order will be canceled. Please contact your bank or card issuer if you have any questions regarding this matter.

Payment Security

We use Secure Socket Layer (SSL) technology to encrypt and protect data transmitted over the Internet. If SSL is enabled, you will see a lock icon in your browser’s address bar that you can click to get more information about our SSL digital certificate enrollment.

Additionally, the URL in your browser will start with “https,” indicating a secure connection.

Our website is registered by Cybertrust as a legitimate site, ensuring your information is kept private between your web browser and our web server.

If your card issuer is located in the EU, you may be required to verify your payment due to the new requirements of the Payment Services Directive II (PSD2). You will be redirected to a specific page asking you to provide additional information or authorize payment using your mobile phone. Once completed, you will be returned to our website.

Contact Information

For any inquiries, assistance, or feedback, please reach out to us.
Email: hi@AmoraLuxa.com