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Payment Methods

We accept Visa, MasterCard, American Express, Google Pay, and Apple Pay as payment methods. You can also pay with PayPal. If you choose this option at checkout, you will be redirected to PayPal’s website to complete your payment and then returned to our website.

Once your credit card transaction is approved, the amount will be reserved immediately, and you will receive an order confirmation. If your credit card transaction is not authorized, your order will be canceled. Please contact your bank or card issuer if you have any questions regarding this matter.

Payment Security

We use Secure Socket Layer (SSL) technology to encrypt and protect data transmitted over the Internet. If SSL is enabled, you will see a lock icon in your browser’s address bar that you can click to get more information about our SSL digital certificate enrollment.

Additionally, the URL in your browser will start with “https,” indicating a secure connection.

Our website is registered by Cybertrust as a legitimate site, ensuring your information is kept private between your web browser and our web server.

If your card issuer is located in the EU, you may be required to verify your payment due to the new requirements of the Payment Services Directive II (PSD2). You will be redirected to a specific page asking you to provide additional information or authorize payment using your mobile phone. Once completed, you will be returned to our website.

Contact Information

For any inquiries, assistance, or feedback, please reach out to us.
Email: hi@AmoraLuxa.com

We will process orders within 48 hours. After the order is processed, tracking information will be available online within 3 days. This means your shipping information will be available for online tracking within 1-5 days.

For the United States, Canada, Australia, the United Kingdom, Germany, France, Poland, Italy, Spain, the Netherlands, Belgium, Portugal, Ireland, Switzerland, Austria, Sweden, and Mexico, 99% of our shipments are handled by YHT and can be tracked on 17track.net. The shipping time is 5-14 business days.

For other countries, 95% of our shipments are handled by TopYou and China Post. The shipping time is 8-18 business days.

How long does the delivery take?

• Europe (most countries): 8-13 business days (Includes Netherlands, Belgium, Luxembourg, Denmark, France, Italy, Spain, Austria, Finland, Northern Ireland, Ireland, Portugal, Sweden, Czech Republic, Poland, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia)

• USA: 5-9 business days
• Germany: 6-13 business days
• United Kingdom: 6-13 business days
• Singapore: 4-8 business days
• Malaysia, Taiwan, Thailand, South Korea: 4-9 business days
• Canada: 6-12 business days
• Australia: 7-13 business days
• Philippines: 6-14 business days
• Hong Kong, Macau: 3 business days
• Vietnam, Cambodia: 7-13 business days
• UAE: 6-15 business days

What countries do you ship to?

We ship internationally. We currently ship to the following countries and are working hard to expand the coverage. Please feel free to email us if your destination is not on the list.

Countries we ship to: Australia, Austria, Andorra, Belgium, Brazil, Canada, Croatia, Czech Republic, Colombia, Denmark, Estonia, Egypt, Finland, France, Germany, Greece, Georgia, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Qatar, Russia, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, United States, United Arab Emirates, Ukraine, Vietnam, Yemen.

What can I do if my delivery is damaged or lost?

If you encounter this problem, please contact our customer support team at hi@AmoraLuxa.com for assistance. We will investigate the issue, which may take up to 5 business days.

What should I do if I received wrong or missing merchandise?

Please contact our customer support team with photo evidence of your claim.

Do I need to pay customs or import charges?

Depending on the country we are shipping to, you may have additional import fees upon delivery. You are responsible for these additional fees. Please contact your local customs office for additional details.

Due to the strict customs inspection period from August to November, our delivery time may be 1-2 days slower than usual.